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TERMS AND CONDITIONS

 

Gift Certificates

Platatac Gift Certificates can be purchased via this website. An email printout will be provided with a discount code that can be redeemed at the checkout phase of your purchase.

Gift cards are subject to expiry dates which are provided conveniently with the delivery of your gift card. Platatac Gift Certificates cannot be exchanged for money - Gift Certificates can only be exchanged for products currently in stock. 

GIFT CERTIFICATES CAN ONLY BE REDEEMED ONLINE.

 

Delivery Conditions

When ordering over the website, please select the corresponding freight charges that apply to your order. Platypus Outdoors is not accountable if you select the wrong option.

All orders are tracked and will require a signature on arrival. Parcels will not, under any circumstances, be left unattended at a residence. If the recipient is not at the delivery location, a note will be left to arrange alternate delivery. Platypus Outdoors Group will not be held responsible for delivery failure as a result of non-attendance.

Unclaimed articles is when an article is addressed for delivery at an office; or to an addressee at a hotel; or other accommodation establishment, other than the proprietor, an employee, or a member of the family of the proprietor or an employee of that establishment, and has not been claimed by the addressee within 30 days after the date on which the article is delivered to that office or establishment, the article shall be treated as an article unclaimed by its addressee.

 

Delivery Times

Within same state

Posted for DeliveryDelivery by (Business Day after Posting)

Within metropolitan areas of capital cities,
or within the same city or town or environs

Next day

Between a metropolitan area of a capital city
and country locations*†

1–3 days

Between country locations*

1–4 days

 

To other states

Posted for DeliveryDelivery by(Business Day after Posting)
Between Sydney / Brisbane Second day (between metropolitan areas)
Sydney / Melbourne
Melbourne / Canberra
Melbourne / Adelaide
Between Sydney / Adelaide
3 days
(between metropolitan areas)
Melbourne / Brisbane
Melbourne / Tasmania
Adelaide / Brisbane
Adelaide / Canberra
Between other capital cities* 4–5 days (between metropolitan areas)
To other interstate locations Please ask at your local post office

* For more detail, contact your local post office.
† Wider coverage provided in some states.

(Please note that not all areas are within the express post range, please check with Aus Post)

Australia Post policy states parcels cannot be left at a residence unattended i.e. behind a gate or on the front porch etc. If unclaimed it will be sent back to the local or nearest post office to wait collection for a maximum of 30 days. After the 30 days has expired the parcel will be sent back to Platypus Outdoors Group.

 

Australian Forces Posted Overseas (AFPO) addresses:

Orders selected as AFPO less than 2KG must be for AFPO addresses only. 

An AFPO delivery address must include the following:

Serial number, rank and name of the recipient
Name of unit
AFPO [insert number of AFPO]
AUSTRALIAN DEFENCE FORCE,
Sydney NSW 2890

Platypus Outdoors Group will not ship your parcel if you have selected AFPO and not supplied an AFPO address.

If you have difficulty with delivery please contact us:

Phone: +61 (3) 9024 7550
Email: [email protected]

 

Postage Price Structure

Postage MethodPrice
Orders within Australia $16.50
Orders within Australia over $200 FREE
AFPO (Australian Forces Posted Overseas) under 2kg FREE
International Orders (Australia Post Airmail) Price based on location and weight
Express Post within Australia
Ph: 1300 PLATAC (752 822)
Retail Sales Only
+61 (3) 9024 7550
 

The above delivery times are guidelines only and based on reasonable expectations and experience. Platypus Outdoors does not take any responsibility if the above delivery times are not met. We will, however, take every action to ensure a timely delivery. Website purchase may take up to 48–72 hours to process, if you require more urgent delivery, please contact us via Phone. Phone orders generally ship the same day.

Platypus Outdoors Group Pty Ltd takes no responsibility for items damaged or lost during delivery – if you require insurance please contact us via phone for a quote.

If you supply incorrect information and Australia Post cannot deliver your parcel, or you do not collect your parcel from the Post Office, you may be asked to cover freight costs for the goods to be resent.

Delivery times depend on a parcel’s place of origin and its destination. Based on this, Australia Post has the following delivery times:

Warranty Information

Platypus Outdoors Group and Platatac’s limited warranty covers defects caused by manufacturing and workmanship but does not include damage caused due to weather, extremes of climate, acts of God, animal activity, deliberate intent, occupational hazards, fire or chemicals, loss during postage and/or transport either by post/couriers/sea or air freight. This warranty becomes void if the product becomes damaged beyond reasonable repair.

We have been known to one for one gear, new for old with bullet holes and battle damage (at our discretion). Whilst we encourage you not to stand in front of incoming rounds we do understand for a lot of customers it’s an occupational thing.

Platypus Group are proud to serve those that serve, we have a rich history of doing so and some items are included in the Platypus Historical Collection as well as donated to the Australian War Memorial as well as Unit Historical Collections and museums.

 

Refunds/Exchanges

If an item is listed as out of stock on our website or at $0, please do not order, or request the item in a colour/size that is not listed, as your order will not be processed. Please contact us for availability for size/colour etc. at [email protected]

If a product has no price, contact [email protected] for more information.

All returns, refunds and exchanges contact [email protected] before returning any items.

  • Change of mind
    • Product must be returned within 7 working days of receiving the item. If exchanging an item, enclose a stamped, self-addressed Australia Post satchel to accommodate the return item.
  • Wrong size/colour
    • Product must be returned within 7 working days of receiving the item. If exchanging an item, enclose a stamped, self-addressed Australia Post satchel to accommodate the return item.
    • the product must be returned within 7 days with all tags still attached and/or in the condition in which it was purchased, and presented with original receipt.

Platypus Outdoors Group endeavours to update the availability of stock and pricing as fast as possible. However due to high quantities of sales this may not always be the case. If you have any queries about the availability of an item please contact [email protected] for more information.