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    All returns, refunds and exchanges contact [email protected] before returning any items.

    • Change of mind

      • The product must be returned within 7 working days of receiving the item. If exchanging an item, enclose a stamped, self-addressed Australia Post satchel to accommodate the returned item. With all tags still attached and/or in the condition in which it was purchased and presented with original receipt.

    • Wrong size/colour

      • The product must be returned within 7 working days of receiving the item. If exchanging an item, enclose a stamped, self-addressed Australia Post satchel to accommodate the returned item. With all tags still attached and/or in the condition in which it was purchased and presented with original receipt.

    If you are returning or exchanging an item, it needs to be returned to us in the original condition it was sent to you. This includes packaging were practicable, e.g. footwear boxes.

    Refunds will only be processed for goods, returned with accompanying documentation, and if the goods are in good condition. A re-stocking fee may apply.

    Please note, the postage of the returned item, and postage for exchanged goods are to be paid by you, the customer unless otherwise arranged.

    Commercial and Government Entity Code

    Platypus Outdoors's Group CAGE Code: Z2EY0

    Please contact us as soon as you have found a fault with the product.

    Do not continue to use the product as this might void the warranty, we understand if you have no choice to continue to use the item out field.

    By law we do require proof of purchase to assess items under warranty.

    Items will only be assessed if they are clean and hygienic for our staff to handle them under the OHS act. If an item is not clean on arrival we may refuse to fix it or you may be charged a cleaning fee of $45.00.

    We will endeavour to fix or replace as soon as possible if it’s covered under warranty.

    Warranties generally cover manufacturing defaults and workmanship and do don’t cover misuse or inappropriate use, wear and tear.

    Warranties lengths do vary for different products; please contact us to find these out.

    You will find a size chart on each products page. If this is not sufficient, please contact our customer service team who can advise you on your decision. We are currently working on a universal size chart for to help you decide on which size is best suited for you.

    Unfortunately, we do not accept paypal or direct deposit as a payment method.

    Phone

    Our phones are manned 5 days a week with subject matter experts ready to help you in any way they can. Call us direct +61 (3) 9024 7550.

    If you need help regarding government and wholesale or are having issues with the website, please contact our head office team from Monday to Friday during business hours on 1300 PLATAC (752 822) and follow the prompts. 

    Email

    You can shoot us an email at [email protected] with any sales enquiries. Our customer service team will reply to you at their first possible opportunity.

    Facebook

    Join our Facebook page at www.facebook.com/PLATATAC and send us a message! Or ask our fans! There is a whole online Platatac community out there that may be able to share their expertise on the subject with you!

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    YouTube

    Subscribe to our video channel for the latest videos at www.youtube.com/platatac

    Twitter

    Follow us at @Platatac

    Please use the website login recovery tool located on in the customer login page. If you’re still having problems, please contact our support desk at [email protected]. You will be required to verify your identity prior to any changes being made to your account.

    We offer design and merchandising services for a range of products including teeshirts, caps, patches, challenge coins, pins, cufflinks and badges to name a few. Minimums do apply.

    Please contact [email protected] for more information.

    Because of how the DRN is setup you cannot purchase via it, please use a personal computer, smart phone or email [email protected] to complete your purchase.

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