Free Shipping on all Australian Orders Over $200
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If you live in Australia, a standard postage and handling fees of $16.50 will apply to your order. If your order is over $200, we will post it for free.
If you are currently serving overseas and you have an AFPO (Australian Defence Force Post Office) address, shipping is free*
International orders are currently a fixed A$44.00 for standard air mail. For small orders please contact
* Mail for defence personnel
Our Defence Mail service is a specialised service for sending mail to defence personnel within Australia and overseas.
Any mail addressed to HMA ships (in any location) or an overseas Australian Forces Post Office (AFPO) will attract a concessional rate.
All mail up to 2kg (cubed) to all AFPOs, with the exception of AFPO2 (Malaysia) is delivered for free.
Mail to AFPO2 (Malaysia) and mail over 2kg (cubed) to all other AFPOs is charged at the domestic rate of postage for the total item weight. This is calculated as the domestic delivery rate from the point of lodgment to Sydney.
Please note: We cannot deliver any item over 2kg to AFPO15.
Depending on circumstances such as public holidays, processing times for web orders can take 72 hours before dispatch. Any order placed after 1800h (6pm) will not be received in our system for up to 36 hours. Any order that is urgent can be made by phone or via email to our retail store, contact details below.
Phone: 03 9024 7524
We do not and never have given the option to be put on back order. However in this modern age of internet shopping at times of high traffic we can accidently oversell on an item.
For this we apologise it is something we do not intend to happen.
We will contact you immediately and inform you of an ETA where possible.
When it is a product we have to import it can be a lengthy delay and again we apologise for this.
If you are receiving an invalid address error notice this means you are incorrectly inputting your address. A few examples of incorrect address are as follows;
-Unit 3, 105 STREET NAME should be input as 3/105 STREET NAME
-Morayfield Brisbane QLD should be input as Morayfield QLD
If your address does not display the same as per google maps it is incorrectly spelt / displayed
Alternatively please contact our retail store (03) 9024 7550 to place a phone order
For quotation of small international orders please contact: email@example.com
Depending where you are in the world, your order may take up to 2 weeks or more to deliver.
If, you’re in Australia and still have not received your delivery after 10 days, please contact our sales team at firstname.lastname@example.org and we’ll look into the delays.
International orders range between 5-15 business days.
All orders within Australia are sent as eParcels and can be tracked via the Australia Post web site.
International orders are sent air mail and have minimal tracking, depending on the weight of the parcel.No on-line tracking is available.Delivery times are approximately 5-15 business days from date order is dispatched.
Please contact our sales staff on 1300 PLA TAC or email@example.com and we’ll do everything in our power to find out what is delaying your order.